Shipping policy

Processing Time

Orders are typically processed and prepared for shipment within 2–5 business days. Made-to-order and custom calligraphy pieces may need additional time, which will be noted on the product page where applicable.

Where We Ship

We currently ship within the United States only. International shipping is coming soon.

Shipping Methods and Delivery Times

Shipping options and rates are shown at checkout and are calculated based on your order and delivery address. Delivery times are estimates provided by the carrier and are not guaranteed.

Digital Products

Digital products don't ship and can be purchased from anywhere. Ready-made digital files, such as brush sets and worksheets, are delivered by email right after checkout. Custom digital calligraphy is emailed as a high-resolution file within 1–2 weeks to the email address used at checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information, where available.

Lost, Stolen, or Damaged Packages

We are not responsible for packages lost, stolen, or damaged after being marked as delivered by the carrier. If your order arrives damaged or you believe it has been lost in transit, please contact us within 48 hours so we can help resolve the issue.

Returns

Please see our Refund Policy for return eligibility and instructions. Custom, personalized, and digital items are final sale unless they arrive damaged or defective.